Cancellation policy

Timing: You can cancel your order anytime up to the cut-off time of the slot for which you have placed the order. (Cut off time may vary from product to product)  

Process: To cancel an order, please contact our customer service team as soon as possible. 

Refund: If the order is canceled before it is processed, we will refund any payments already made by you for the order. 

Fraudulent Transactions: If we suspect any fraudulent transaction or any transaction that defies the terms & conditions of using the website, we reserve the right to cancel such orders at our sole discretion. 

No Returns or Exchanges: We do not offer returns or exchanges for our products due to the nature of food items and hygiene reasons. 

Quality Concerns: If you receive a product with a quality issue, please contact our support team at info@shodei.com. Provide a detailed description of the concern along with a picture of the product and the batch number. 

Resolution: Our support team will investigate the issue and provide an appropriate resolution, which may include a refund or replacement, based on the findings of the investigation. 

Contact Support: If you receive a damaged or incorrect item, please contact our support team immediately at info@shodei.com with the order details and relevant photos. 

Resolution: We will work with you to resolve the issue as quickly as possible, which may involve sending a replacement product or issuing a refund. 

Lost or Damaged Goods: We partner with expert delivery services to ensure safe delivery of our products. If your order is lost or damaged during shipping, please contact us at info@shodei.com with your order details and tracking information. 

Investigation and Resolution: We will investigate the issue with our delivery partners and provide a resolution, which may include a refund or reshipment of the order.