Privacy policy

1. Who Can Use Shodei.com 

1.1. Eligibility: 

To shop with us, you must be at least 18 years old. If you're under 18, make sure a parent or guardian is on board. 

1.2. Account Registration: 

Some features require an account. Register with accurate and complete information to enjoy a smooth shopping experience. Keep your login details safe! 

2. Your Orders, Our Promise 

2.1. Placing an Order: 

Browse, select, and place your order! Once you confirm, we’ll start prepping your groceries. By placing an order, you’re agreeing to purchase these products under the terms we’ve laid out here. 

2.2. Order Changes or Cancellations: 

Need to change or cancel? No problem—just let us know as soon as possible. Changes may depend on the status of your order. 

2.3. Delivery Commitment: 

We strive to deliver your items on time, but sometimes delays happen due to traffic or weather (it’s Dhaka, after all!). If delays occur, we’ll keep you updated. 

3. Pricing and Payments 

3.1. Transparent Pricing: 

Our prices are clearly listed on the website and include all applicable taxes as per Bangladeshi law. Any promotions or discounts will be applied at checkout. 

3.2. Payment Methods: 

We accept multiple payment methods, including cash on delivery, bKash, Nagad, and card payments. Payment must be completed to confirm your order. 

3.3. Refunds: 

If an item is unavailable or there’s an issue with your order, we’ll process a refund promptly in line with our refund policy. 

4. Quality Guarantee 

4.1. Freshness First: 

We promise top-quality, fresh groceries. If anything doesn’t meet your standards, let us know within 24 hours of delivery for a replacement or refund. 

4.2. Availability: 

Occasionally, items may go out of stock. If that happens, we’ll offer alternatives or refund the unavailable items. 

5. Your Privacy Matters 

We value your trust. All personal information you share with us is securely handled in accordance with our Privacy Policy. We never share your details with third parties without your consent. 

6. Responsible Usage 

6.1. Respect the Platform: 

Use Shodei.com responsibly. Any misuse, including fraudulent orders, will result in account suspension. 

6.2. Intellectual Property: 

All content on Shodei.com, including logos, images, and text, is owned by us. Please don’t copy or use it without our permission. 

7. Limitations of Liability 

While we strive for excellence, Shodei.com cannot be held liable for: 

Delays caused by unforeseen circumstances. 

Issues beyond our control, like internet outages or third-party errors. 

8. Governing Law and Disputes 

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes will be resolved under the jurisdiction of the courts in Bangladesh. 

9. Updates to These Terms 

We’re always improving! Changes to these Terms and Conditions will be updated here. Keep an eye out for updates that may affect your shopping experience. 

10. Need Help? 

We’re here for you! For questions or concerns, reach out to us at: 

Info@shodei.com